This Privacy Policy explains how Gulf Support ("we", "us", or "our") handles information in connection with the NEXA Pro application, a media player for Samsung Tizen Smart-TV devices. NEXA Pro is owned and operated by GULF SUPPORT, LLC, a limited liability company with its registered mailing address at 30 N Gould St, STE 4000, Sheridan, WY 82801, USA. You can learn more about us at https://gulf.support. By installing, activating, or using NEXA Pro, you agree to the practices described in this Policy.
The data controller responsible for the personal information described in this Policy is GULF SUPPORT, LLC, whose registered mailing address is 30 N Gould St, STE 4000, Sheridan, WY 82801, USA (operating the NEXA Pro brand). You can reach us regarding privacy matters at support@nexapro.app or by post at the address above, which is also referenced at https://gulf.support. If you are located in the European Economic Area or the United Kingdom and wish to contact us about data protection, please use the same contact details; we will direct your request to the person responsible for privacy compliance, or to our appointed representative where one is designated (see "EU/UK Representative" below).
NEXA Pro is a media player only. It allows you to play content from a media source that you supply and configure yourself. We do not provide, recommend, promote, endorse, host, supply, or control any IPTV service, playlist, channel, stream, server, movie, or series. NEXA Pro has no relationship of any kind with any IPTV or content provider. We do not access, monitor, or control the content you choose to play. To let you restore your setup to your television after a reinstallation and to add playlists from your phone, the App does store the playlist details you configure, strictly to return your own setup to your own device, as described in "Playlist Backup and Phone Pairing" below.
NEXA Pro includes two convenience features that involve the details of the media source you configure: an automatic playlist backup, which lets your playlists be restored to your television after a reinstallation or a network change, and phone pairing, which lets you add a playlist from your phone (through our website) to a television that you control. When you configure a playlist on your television, or submit one through phone pairing, the following details are transmitted to and stored on our licensing backend, bound to your device: the playlist name you choose, the source URL (server address), and the username and password you enter for that source. We use these details for one purpose only — to deliver your own playlists back to your own television. We do not use them to access, monitor, or control the content itself, we do not share or sell them, and we do not use them for advertising or profiling. Phone pairing is protected by a one-time, time-limited code shown on your television, so a playlist can only be delivered to the device you are actively pairing. You can remove these stored details at any time by removing the playlist on your television, and they are deleted when your device record is deleted.
We collect only the limited information needed to license and operate the application. Specifically, we may collect: (1) device identifiers, namely the network MAC address (or addresses) of the television on which NEXA Pro is installed and the generated 6-digit device code used to identify and activate your device; (2) your IP address and connection metadata, which our licensing servers necessarily receive whenever your device contacts us (see "IP Address and Connection Data" below); (3) payment confirmation records received from our payment processors, such as whether a payment was successful, the date of the transaction, and a transaction reference, we do not receive or store your card numbers, bank details, or wallet credentials; and (4) limited technical and diagnostic data, such as the application version and basic connection status, used to confirm licensing and to keep the application working correctly; and (5) playlist backup data, namely the playlist name, source URL, and the username and password you enter for a media source, which we store bound to your device solely to restore your own setup to your own television (see "Playlist Backup and Phone Pairing" above). We do not access, monitor, or store the audio or video content you play, and we use your playlist details only to deliver them back to your own device.
To be clear about our use of device identifiers: we use your television's MAC address (together with the 6-digit device code) only for license activation, binding your lifetime license to a single device, license management and verification, and fraud and abuse prevention (including enforcing the single-device and single-trial limits and detecting attempts to circumvent activation). We do not use the MAC address, or any other device identifier, for behavioral tracking, profiling, cross-site or cross-app tracking, advertising, or building marketing profiles. We do not link it to your viewing activity, and we do not sell or share it for advertising purposes.
We recognise that a network MAC address can constitute personal data under laws such as the EU/UK GDPR, and we treat it accordingly under this Policy. You should understand that, because your license is bound to the MAC address and 6-digit device code of one specific television, the license is tied to that physical device: it is permanent for that device, it cannot be moved to another television, and it does not transfer if you sell, give away, or replace the television. We hold the MAC address only for the licensing, security, and anti-abuse purposes described above, and not to track you across services or build any profile of you.
When your device contacts our licensing servers to start a trial, activate, or verify your license, our servers and infrastructure providers automatically receive your device's IP address and basic connection metadata (such as date and time of the request). We use this information to deliver and secure the licensing service, to prevent fraud and abuse, and for the purposes described in this Policy. We do not use it to build advertising profiles, and we do not access, log, or store the media sources you configure in the App.
During the 7-day free trial we process your device's MAC address, device code, and IP address solely to provision and enforce the single-device, single-trial limit and to prevent repeat-trial abuse. This processing is based on the steps taken at your request prior to entering a paid license and on our legitimate interest in preventing abuse. We do not require you to create an account or provide your name or email to start the trial.
We use the information described above to: verify your free trial and license; bind your lifetime license to a single device using the MAC address and device code; confirm that a payment has been completed; provide customer support; detect, prevent, and address abuse, fraud, payment disputes, or breaches of our Terms of Use; maintain the security and proper functioning of the application; and comply with our legal obligations.
Where applicable law (such as the EU and UK General Data Protection Regulation) requires a legal basis for processing, we rely on the following: performance of a contract with you, and steps taken at your request prior to entering a contract (to deliver the trial, activate your license, and provide support); our legitimate interests (to secure the application, prevent abuse, and operate our business), provided those interests are not overridden by your rights; compliance with legal obligations; and, where required, your consent, which you may withdraw at any time.
To protect against fraud, license abuse, payment disputes, and circumvention of our activation and device-binding controls, we may use automated checks that can result in a trial, activation, or license being declined, suspended, or blocked. These measures are necessary for the performance of our contract with you and for our legitimate interest in protecting the service. If an automated measure affects you and you believe it is in error, you may contact us at support@nexapro.app to request human review of the decision.
Where an automated check would, on its own, decline, suspend, or revoke a trial or license in a way that produces legal or similarly significant effects for you, we rely on the exceptions permitted under Article 22 of the EU/UK GDPR: such processing is necessary for entering into or performing our contract with you and/or is necessary for the prevention of fraud and abuse and the protection of our service. In every such case you have the right to obtain meaningful human review, to express your point of view, and to contest the decision by contacting support@nexapro.app, and a human will re-assess the decision before it is treated as final.
Payments are handled by independent third-party payment processors, including Stripe (which also enables Apple Pay and Google Pay), PayPal, and a cryptocurrency/USDT payment processor (our USDT (TRC-20) payment provider). When you make a payment, you provide your payment details directly to the relevant processor, and that processor handles your payment information under its own privacy policy and terms. We receive only a confirmation of the outcome of your payment, not your full payment credentials. We encourage you to review the privacy policies of these processors to understand how they handle your information.
If you choose to pay using cryptocurrency or USDT, your payment is processed by our third-party crypto payment provider, identified at the point of checkout. In connection with such a payment we may receive a transaction reference, the payment amount, and confirmation of success; depending on the network, a wallet or transaction identifier may also be visible to us or recorded on a public blockchain that we do not control. We use this only to confirm your payment and do not link it to your viewing activity. The provider handles your payment under its own privacy policy, which we encourage you to review.
NEXA Pro and our licensing service depend on third parties we do not control, including Samsung and the Tizen platform, our hosting, content-delivery, and infrastructure providers (such as Cloudflare), the payment processors listed above, your internet service provider, and the IPTV or media source that you independently choose. These third parties handle data under their own policies. We are not responsible for the privacy practices of any third party, and we encourage you to review their policies. We do not control, and are not responsible for, any data processing carried out by the IPTV or media source you supply.
Our activation and account web pages (including our web activation page and owner dashboard) may use strictly necessary cookies and similar technologies to operate the activation flow, remember your session, and keep the service secure. These essential cookies do not require consent. We do not use advertising or cross-site tracking cookies. Where applicable law requires consent for any non-essential cookie, we will request it before such a cookie is set. You can control cookies through your browser settings, though disabling essential cookies may prevent activation from working.
We do not sell your personal data, and we do not share it with third parties for their own marketing purposes. We share information only with service providers (such as the payment processors above and our hosting and infrastructure providers) acting on our behalf, or where required by law. If you are a California resident, please also see the "Your California Privacy Rights" section below.
If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the right to: (1) know the categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of third parties to whom it is disclosed; (2) delete personal information we have collected, subject to legal exceptions; (3) correct inaccurate personal information; and (4) be free from discrimination for exercising your rights. In the preceding 12 months we have collected the categories identifiers (device MAC address, device code, IP address) and commercial information (payment-confirmation records) for the purposes described in this Policy. We do not sell your personal information and we do not share it for cross-context behavioral advertising as those terms are defined under California law. To exercise these rights, contact us at support@nexapro.app; you may use an authorized agent, and we will verify your request before responding (see "How We Handle Your Requests" below).
We will respond to a verified privacy request within the period required by applicable law (generally within 30 days under the EU/UK GDPR and within 45 days under California law, each extendable where the law allows and we notify you). We do not charge a fee for handling a request unless it is manifestly unfounded, excessive, or repetitive, in which case we may charge a reasonable fee or decline, as permitted by law. Because NEXA Pro does not require an account, we may need to verify your identity by asking you to supply the device MAC address, the 6-digit device code, and/or payment-confirmation details associated with your license before we act; if we cannot reasonably verify that the request relates to you, we may be unable to comply. If we decline a request, we will tell you why, and you may appeal by replying to support@nexapro.app and, where applicable, lodge a complaint with your supervisory authority.
GULF SUPPORT, LLC is established outside the European Economic Area and the United Kingdom. NEXA Pro is not offered to or directed at users in the EEA or the UK; for any data-protection question you may contact us at support@nexapro.app. EEA and UK users also have the right to lodge a complaint with their local supervisory authority.
NEXA Pro is not offered to, marketed to, or directed at residents of the European Economic Area (EEA) or the United Kingdom, and purchases from those regions are not accepted. Because we do not target, offer services to, or monitor individuals in those regions, we have not appointed a representative under Article 27 of the EU or UK GDPR. If you are located in the EEA or the UK, please do not purchase or use NEXA Pro. For any question, you may still contact us at support@nexapro.app.
We retain device identifiers and payment confirmation records for as long as your license remains active and for as long as reasonably necessary to support your license, resolve disputes, prevent abuse, and meet our legal, accounting, and tax obligations. Because the license is a lifetime license bound to your device, related records may be retained for the duration of that license, subject to the specific periods set out below.
We retain device identifiers (MAC address and device code) and license/activation records for as long as the lifetime license is active, and for up to 24 months after the license is terminated or the App is permanently withdrawn, to handle disputes and prevent reactivation abuse. Payment-confirmation records are retained for the period required by applicable accounting and tax law (typically up to 7 years). IP address and diagnostic logs are retained for no longer than 12 months unless needed for an active security or fraud investigation. When a retention period ends, we delete or irreversibly anonymize the data.
We apply reasonable technical and organizational measures designed to protect the information we hold against loss, misuse, and unauthorized access, including encryption of data in transit and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We are not responsible for loss, exposure, or unavailability of data caused by third parties outside our control, including Samsung/Tizen, hosting and infrastructure providers, payment processors, your internet service provider, or your chosen IPTV or media source.
If we become aware of a personal data breach that affects your information, we will assess it without undue delay and, where required by applicable law, notify the relevant supervisory or data-protection authority and, where the breach is likely to result in a high risk to your rights, notify affected users. Because we hold only limited identifiers (such as MAC address, device code, IP address) and payment-confirmation records, and we do not hold your card details, bank details, playlists, or media-source credentials, the categories of data potentially affected by any breach are correspondingly limited. We will provide affected users with the information required by law to help them protect themselves.
We and our service providers may process information in countries other than the one in which you live, including in the United States, where GULF SUPPORT, LLC is established. Where information is transferred internationally, we take steps to ensure it remains protected in accordance with this Policy and applicable law, including, where required, the use of recognized safeguards such as standard contractual clauses.
NEXA Pro is not directed to children, and our Terms of Use require purchasers to be at least 18 years old (or the age of legal majority in their jurisdiction). Consistent with this, NEXA Pro is intended only for adults, and we do not knowingly collect personal information from children. To the extent any minimum-age threshold applies under applicable law (for example, under 13 in the United States, or a higher age where local law requires), we do not knowingly collect personal information from individuals below that age. If you believe a child has provided us with personal information, please contact us at support@nexapro.app and we will take appropriate steps to delete it.
Depending on where you live, you may have the right to access the personal information we hold about you, to request correction of inaccurate information, to request deletion of your information, to object to or restrict certain processing, and to request a copy of your information in a portable format. To exercise any of these rights, contact us at support@nexapro.app. We will respond in accordance with applicable law, as described in "How We Handle Your Requests" above. You also have the right to lodge a complaint with your local data protection authority.
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" below and, where appropriate, provide additional notice.
For changes that materially expand how we use your personal data or that materially reduce your rights, we will not rely on continued use alone as your agreement: we will, where reasonably practicable, give prior notice by a reasonable means (such as an in-App message or a notice at https://gulf.support) before the change takes effect, and where the law requires your consent for a new processing purpose we will obtain it before relying on it. Routine, non-material updates take effect when we post the revised document and update its Effective Date. Each version is identified by its Effective Date; on request we will tell you what changed.
If you have any questions about this Privacy Policy or our handling of your information, please contact us at support@nexapro.app. NEXA Pro is operated by GULF SUPPORT, LLC, 30 N Gould St, STE 4000, Sheridan, WY 82801, USA, https://gulf.support.
Effective Date: 18 June 2026.
Version: 1.0 (18 June 2026).